Seedance StudioPro

Credit and Refund Policy

Effective: 2026-06-15

This policy applies to seedance-4k.com.

These policies are written for the current pre-live concierge pilot and may be updated before public paid launch. They do not provide legal advice to users.

Pilot billing status

Seedance Studio is preparing a limited paid pilot. Before live payment approval, checkout is not open and no public purchase button or direct payment link should appear. After approval, Seedance Studio may offer approved users a small credit pack.

Credits

  • Credits can be used only inside Seedance Studio.
  • Credits are not transferable and have no cash value.
  • Credit usage may be limited to control abuse, provider risk, or pilot costs.
  • Credits are issued only after a verified payment webhook confirms payment. A payment success page does not directly issue credits.

Failed generations

If a generation fails because of a provider, processing, timeout, or storage error before a usable output is delivered, the system design target is to restore the credits consumed by that failed attempt. Some edge cases may require manual review.

Moderation and policy blocks

Requests blocked by moderation, access controls, rate limits, cost caps, or the Acceptable Use Policy may be rejected before generation starts. If no generation is submitted, credits should not be consumed.

Completed generations

Completed generations are not automatically refunded because generative outputs are uncertain and may not match every subjective preference. If you believe there was a system error, contact support for review.

Cash refunds

Cash refunds are reviewed case by case and may require payment, account, request, and generation records. This policy does not guarantee a refund outcome.

Support

For credit or refund questions, email support@seedance-4k.com and include your account email, payment ID, generation ID if available, and a short description of the issue. Pilot support aims to respond within 3 business days.