Privacy Policy

Effective: 2026-06-15

This policy applies to seedance-4k.com.

These policies are written for the current pre-live concierge pilot and may be updated before public paid launch. They do not provide legal advice to users.

What we collect

We collect information needed to run Seedance Studio, review pilot requests, deliver samples, manage credits, and provide support.

Account information: email, authentication identifiers, and basic profile details.
Pilot request information: product or company name, product URL context, launch timing, intended use, product context, uploaded screenshot or reference image, AUP acknowledgment, and source-media permission confirmation.
Generation information: prompts, context, presets, provider metadata, generated samples, job status, errors, credit adjustments, and output metadata.
Billing information: payment processor identifiers, product or pack, payment status, credit grants, credit usage, and refund or adjustment records. We do not store full card numbers.
Support information: emails, messages, request IDs, generation IDs, payment IDs, and issue details.
Usage and analytics information: site or product events, device and browser data, and approximate location or IP-derived data.

How we use data

Provide the site, pilot request workflow, sample delivery, accounts, credits, billing, and support.
Review fit, safety, AUP compliance, provider policy, and payment risk.
Route generation requests to active or fallback providers.
Store and deliver private samples and outputs.
Investigate failed jobs, payment issues, refunds, and support requests.
Prevent abuse, fraud, policy evasion, and security incidents.
Improve reliability, quality, and user experience.

Service providers and sub-processors

We use vendors to operate Seedance Studio. The provider set may change during the pilot, and may include these categories:

Authentication and database.
File and object storage.
AI generation providers.
Moderation providers, including Creem Moderation if live AI image or video paths are enabled.
Payment processors, including Creem for live payment review and processing when enabled.
Analytics and error monitoring.
Email and support delivery.
Hosting and CDN providers.

Data retention

v1 generated videos are expected to be retained for 30 days unless deleted earlier or retained longer for support, abuse prevention, billing, accounting, legal, or security reasons.
Account, billing, and support records may be retained for compliance, accounting, fraud prevention, and dispute handling.

User rights

You can request access, correction, export, or deletion by contacting support@seedance-4k.com. Some records may need to be retained for legal, security, billing, fraud prevention, or dispute reasons.

Cookies

We use a small number of cookies and similar technologies for core functionality and analytics.

Authentication cookies keep you signed in securely.
A site preference cookie remembers the current domain experience.
Analytics cookies help us understand product usage patterns.

See the full Cookie Policy for details and controls.

Children's privacy

Seedance Studio is not directed to children under 13. Do not submit personal information or images of minors.

Security

We use reasonable technical and organizational measures to protect information, but no system can be guaranteed to be absolutely secure.

International processing

Your information may be processed outside your country depending on the providers and infrastructure used to operate the service.

Contact

For privacy questions or requests, contact support@seedance-4k.com.

Privacy Policy

Effective: 2026-06-15

This policy applies to seedance-4k.com.

These policies are written for the current pre-live concierge pilot and may be updated before public paid launch. They do not provide legal advice to users.

What we collect

We collect information needed to run Seedance Studio, review pilot requests, deliver samples, manage credits, and provide support.

Account information: email, authentication identifiers, and basic profile details.
Pilot request information: product or company name, product URL context, launch timing, intended use, product context, uploaded screenshot or reference image, AUP acknowledgment, and source-media permission confirmation.
Generation information: prompts, context, presets, provider metadata, generated samples, job status, errors, credit adjustments, and output metadata.
Billing information: payment processor identifiers, product or pack, payment status, credit grants, credit usage, and refund or adjustment records. We do not store full card numbers.
Support information: emails, messages, request IDs, generation IDs, payment IDs, and issue details.
Usage and analytics information: site or product events, device and browser data, and approximate location or IP-derived data.

How we use data

Provide the site, pilot request workflow, sample delivery, accounts, credits, billing, and support.
Review fit, safety, AUP compliance, provider policy, and payment risk.
Route generation requests to active or fallback providers.
Store and deliver private samples and outputs.
Investigate failed jobs, payment issues, refunds, and support requests.
Prevent abuse, fraud, policy evasion, and security incidents.
Improve reliability, quality, and user experience.

Service providers and sub-processors

We use vendors to operate Seedance Studio. The provider set may change during the pilot, and may include these categories:

Authentication and database.
File and object storage.
AI generation providers.
Moderation providers, including Creem Moderation if live AI image or video paths are enabled.
Payment processors, including Creem for live payment review and processing when enabled.
Analytics and error monitoring.
Email and support delivery.
Hosting and CDN providers.

Data retention

v1 generated videos are expected to be retained for 30 days unless deleted earlier or retained longer for support, abuse prevention, billing, accounting, legal, or security reasons.
Account, billing, and support records may be retained for compliance, accounting, fraud prevention, and dispute handling.

User rights

Cookies

We use a small number of cookies and similar technologies for core functionality and analytics.

Authentication cookies keep you signed in securely.
A site preference cookie remembers the current domain experience.
Analytics cookies help us understand product usage patterns.

See the full Cookie Policy for details and controls.

Children's privacy

Seedance Studio is not directed to children under 13. Do not submit personal information or images of minors.

Security

We use reasonable technical and organizational measures to protect information, but no system can be guaranteed to be absolutely secure.

International processing

Your information may be processed outside your country depending on the providers and infrastructure used to operate the service.

Contact

For privacy questions or requests, contact support@seedance-4k.com.

Privacy Policy

Effective: 2026-06-15

This policy applies to seedance-4k.com.

These policies are written for the current pre-live concierge pilot and may be updated before public paid launch. They do not provide legal advice to users.

What we collect

We collect information needed to run Seedance Studio, review pilot requests, deliver samples, manage credits, and provide support.

Account information: email, authentication identifiers, and basic profile details.
Pilot request information: product or company name, product URL context, launch timing, intended use, product context, uploaded screenshot or reference image, AUP acknowledgment, and source-media permission confirmation.
Generation information: prompts, context, presets, provider metadata, generated samples, job status, errors, credit adjustments, and output metadata.
Billing information: payment processor identifiers, product or pack, payment status, credit grants, credit usage, and refund or adjustment records. We do not store full card numbers.
Support information: emails, messages, request IDs, generation IDs, payment IDs, and issue details.
Usage and analytics information: site or product events, device and browser data, and approximate location or IP-derived data.

How we use data

Provide the site, pilot request workflow, sample delivery, accounts, credits, billing, and support.
Review fit, safety, AUP compliance, provider policy, and payment risk.
Route generation requests to active or fallback providers.
Store and deliver private samples and outputs.
Investigate failed jobs, payment issues, refunds, and support requests.
Prevent abuse, fraud, policy evasion, and security incidents.
Improve reliability, quality, and user experience.

Service providers and sub-processors

We use vendors to operate Seedance Studio. The provider set may change during the pilot, and may include these categories:

Authentication and database.
File and object storage.
AI generation providers.
Moderation providers, including Creem Moderation if live AI image or video paths are enabled.
Payment processors, including Creem for live payment review and processing when enabled.
Analytics and error monitoring.
Email and support delivery.
Hosting and CDN providers.

Data retention

v1 generated videos are expected to be retained for 30 days unless deleted earlier or retained longer for support, abuse prevention, billing, accounting, legal, or security reasons.
Account, billing, and support records may be retained for compliance, accounting, fraud prevention, and dispute handling.

User rights

Cookies

We use a small number of cookies and similar technologies for core functionality and analytics.

Authentication cookies keep you signed in securely.
A site preference cookie remembers the current domain experience.
Analytics cookies help us understand product usage patterns.

See the full Cookie Policy for details and controls.

Children's privacy

Seedance Studio is not directed to children under 13. Do not submit personal information or images of minors.

Security

We use reasonable technical and organizational measures to protect information, but no system can be guaranteed to be absolutely secure.

International processing

Your information may be processed outside your country depending on the providers and infrastructure used to operate the service.

Contact

For privacy questions or requests, contact support@seedance-4k.com.